Privacy Policy

Effective Date: 25 Dec 2024

At Aira, protecting your personal information is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Australian Privacy Act 1988 and Laws of New South Wales, Australia.

1. Personal Information We Collect

• Register on our platform (website or app).
• Use our services as a Seeker or Angel.
• Communicate with us via email, chat, or other channels.

This includes:

• Name, contact details (email, phone), and payment information.
• Profile details, such as expertise, availability, and charges (Angels).
• Usage data, device information, and preferences.

2. Purpose of Data Collection

• Service Delivery: To facilitate connections between Seekers and Angels.
• Account Management: To create, update, and manage your Aira account.
• Payment Processing: To process transactions securely.
• Communication: To provide support and updates.
• Marketing (with consent): To send promotional offers from Aira or our partners.
• Compliance: To meet legal and regulatory obligations.

3. Legal Basis for Data Processing (GDPR)

• Contractual Necessity: To provide services you request.
• Consent: For optional activities like marketing.
• Legitimate Interests: For security, fraud prevention, and service improvements.
• Legal Obligation: To comply with applicable laws.

4. How We Share Your Information

• Aira Group Entities: Related entities of Aira Calls Pty Ltd.
• Employees and Contractors: For service delivery and platform operations.
• Promotional Partners: For marketing and promotional activities (with your consent).
• Authorities: To comply with law enforcement or regulatory requirements, including disclosures related to anonymous calls in case of inappropriate conduct.

5. Cross-Border Data Transfers

Your data may be transferred to locations outside Australia or the EU/EEA. These transfers are safeguarded by:

• Standard Contractual Clauses (SCCs) or equivalent agreements.
• Ensuring the recipient jurisdiction provides equivalent data protection standards.

6. User Rights

Under the Australian Privacy Act, you have the following rights:

• Access: Request a copy of your data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request data removal (Right to Be Forgotten).
• Portability: Obtain your data in a structured, machine-readable format.
• Restriction/Objection: Limit processing or object to specific uses.
• Withdraw Consent: Opt-out of marketing communications anytime.

To exercise these rights, contact us at info@airacalls.com

7. Retention of Personal Data

We retain your data as long as necessary to:

• Provide services and support your account.
• Comply with legal obligations.

Upon account closure, your data will be securely deleted unless required by law.

8. Security Measures

We implement robust security measures, including:

• Data encryption and secure storage.
• Restricted access to authorized personnel only.
• Regular security audits and breach protocols.

In case of a data breach, we will notify affected users and relevant authorities.

9. Cookies and Tracking

Aira uses cookies and similar technologies to enhance user experience and analyze platform performance. By using our services, you consent to this usage. For more details, refer to our Cookie Policy.

10. Children’s Data

Aira does not knowingly collect data from individuals under 16. If we discover such data, it will be deleted immediately.

11. Anonymous Calls

Aira offers anonymous calling for privacy. However, in cases of inappropriate behavior or legal concerns, we may disclose user identities to relevant authorities.

12. Updates to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or in-app notifications.

13. Contact Us

For privacy-related inquiries or to exercise your rights:

Email: info@airacalls.com

Note: This policy is subject to the Laws of NSW, Australia.